Last updated: August 21, 2026

Return Window

You have 30 calendar days from the date your order is delivered to request a return.

After 30 days, we are unable to offer a refund.

Tota Bag Store does not offer exchanges.

Eligibility

To be eligible for a return, your item must:

• Be unused and unworn and in the same condition as received.

• Be in its original packaging with all tags attached, when applicable.

• Be free from stains, odors, damage, or signs of use.

• Be accompanied by proof of purchase, such as your order number or order confirmation.

Items not eligible for return include:

• Items that have been used, worn, washed, altered, or damaged after delivery.

• Items without original packaging or tags, when applicable.

• Items returned after the 30-day return window.

• Items that are not in their original condition.

• Items marked as final sale at the time of purchase, if applicable.

How to Request a Return

To initiate a return, please contact Tota Bag Store using the phone number below with your order number and reason for the return.

We will review your request and provide return instructions if the item qualifies.

Please do not send any item back without receiving return instructions from us first.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Return shipping costs are the responsibility of the customer for returns due to personal preference, change of mind, ordering the wrong item, or any other reason not caused by Tota Bag Store.

We recommend using a trackable shipping method when returning an item.

Tota Bag Store is not responsible for return packages that are lost or damaged while being shipped back to us.

If the item was received damaged, defective, or incorrect due to an error on our part, we will review the situation and determine the appropriate return-shipping resolution.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed within 10 business days to your original payment method.

Please allow additional time for your bank, credit card company, or payment provider to post the refund to your account.

The original shipping charge, if applicable, is generally non-refundable for customer-requested returns.

If you have not received your approved refund after 10 business days, please first check with your bank or payment provider. If you still cannot locate the refund, contact us using the information below.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 calendar days of delivery.

Please provide:

• Your order number.

• A description of the problem.

• Clear photos of the item.

• Photos of the packaging, if applicable.

We will review the issue and determine the appropriate resolution.

If the item is confirmed to have been damaged, defective, or incorrectly shipped by Tota Bag Store, we may provide a full refund or replacement, depending on the circumstances.

Any replacement provided for a damaged, defective, or incorrectly shipped item is a resolution for that specific order and does not constitute an exchange program.

Exchanges

Tota Bag Store does not offer exchanges.

We do not exchange products for a different size, color, style, or another product.

If you want a different product, you may return the eligible original item according to this policy and place a new order separately.

Order Cancellation

Orders may be canceled only before they have been shipped.

Please contact us as soon as possible if you need to cancel an order.

Once an order has been shipped, it cannot be canceled.

If a shipped order is eligible for return, you must receive the package and then request a return according to this policy.

Company Information

Company Name: Tota Bag Store

Address:
41 Commerce St
Harrington, DE 19952
United States

Phone: +1 802-965-0169

For all return and refund requests, please include your order number and a brief description of your request.